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Illum, Copenhagen

3.9
#7 of 53 in Shopping in Copenhagen
Gift & Specialty Shop · Shopping
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An elegantly designed department store, Illum hosts a wide range of local and global shops and brands. The top floor features a food court with trendy restaurants and bars, as well as an outdoor terrace with great views of the city. In the basement, you can grab some coffee, a bite to eat at the bakery, or pick up a few groceries at the supermarket. By using our Copenhagen attractions planner, you can arrange your visit to Illum and other attractions in Copenhagen.
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Illum reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.0
219 reviews
Google
4.2
TripAdvisor
  • One of my favourite shops in Copenhagen but try to get help or a reply to emails if you have a problem, then their customer service is absolutely appalling 
    One of my favourite shops in Copenhagen but try to get help or a reply to emails if you have a problem, then their customer service is absolutely appalling  more »
  • If I lived in Copenhagen, this is where I would shop, or eat. The selection of men's clothing is overwhelming, and one must really focus on "what you want". The facility is sparkling clean, and the... 
    If I lived in Copenhagen, this is where I would shop, or eat. The selection of men's clothing is overwhelming, and one must really focus on "what you want". The facility is sparkling clean, and the...  more »
Google
  • Great shopping mall in Copenhagen. It’s very complete and open concept. The staff are all really nice and helpful. The only bad thing is point out is that is hard to find the bathrooms.
  • Recently I lost my luggage while flying into Copenhagen. I went into the cosmetics area in Illum and was delighted to find a helpful assistant to support me in recovering all of my missing cosmetics. She did not just focus on selling her brand but was highly educated in the surrounding brands and able to cross sell and support me. I am always delighted when I find helpful customer service and appreciated the level of detail I was served with.

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